For most owners and managers around the world their biggest issue with Social Media is the "Trolls" or bad reviews they can so easily be lumbered with. After 10 years I have learned some great tips in turning bad reviews into great opportunities.
All tagged Pub promotion
The Guinness + APP - My Damascus moment.
Here I discuss the 1st time I realized that we were in fact operating in a parallel universe and that we needed to take control of our marketing and do everything ourselves. The pubs were still asleep while the breweries tried their best to wake them up.